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Railways & other things

Crapita profits plunge even after council IT jobs move to India

Inside Croydon

Some council staff have been expressing concerns around the performance and standards of service provided by Crapita, who manage the council’s IT and phone systems.

Croydon’s IT systems may soon be managed from India

The company, which is midway through an eight-year, £73.5million “mega-deal” that was agreed by the previous, Conservative-run administration, saw its share price plunge yesterday after it reported profits down by 28 per cent.

This comes despite Crapita seeking to offshore many of the services it provides for local authorities, such as Croydon, and use instead technicians and programmers based in India.

According to City AM, Crapita’s fall in profits is due to a downturn in new contracts in 2017, a downturn in business attributed to uncertainties related to Brexit.

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